TO: Gail Kelly, CEO, St George Bank, 9 May, 2007
Dear Ms Kelly,
Please appoint someone of a sound mind to run your card issuing department.
I sent my card back for reissue about a month ago after a merchant "declined" it.
The reissued card is also cactus. See enclosed.
As a St George shareholder I am quite outraged that nobody there seems to give a continental about whether your cards work or not. I am inclined to raise the matter at the next AGM.
I also note that I received no apology for embarrassing me or any other communication after my initial complaint. All I got was the reissued dud card.
Yours etc
(Dr) John Ray
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