TO: Chairman, St George Bank, 2 May, 2008
Dear Sir,
The incompetence of your credit card staff has just reached a new low. I have now TWICE asked for the name appearing on my Visa card to be changed. And yet again I have received a card with the name unchanged. Is there anybody there with half a brain?
Please get them to have a third go at this. Is there really anybody at home in that department? Your bank is beginning to make the government look efficient. I note that the latest card issue was supervised by one of your senior people in response to an earlier request from me. Maybe it is a requirement for getting a job at St George that the person has to fail an IQ test. Are YOU happy about this vast and wasteful inefficiency?
I enclose both cards as I do not wish to use them.
Yours faithfully,
Dr John Ray
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