Fees: A post from another madhouse customer taken from "Not good enough"

Also in my experience they are very keen on fees

This goes back a few years but I ditched my St George credit card and refuse to have anything to do with the bank (despite being with it in its different forms since childhood). The reason: one month I had only spent $10 on my CC and accidentally paid it one day late.

Because I was one day late in paying off my $10, I was charged a fee of $25!!! After much complaint on my part as to the fairness of being charged a fee 2.5 times higher than the amount that I owed on my CC one day late, and having some revolting girl from St George try to make me feel like paying a bill one day late is a heinous crime and that a $25 fee is the least I could expect, they finally agreed to "generously" charge me a fee of only $12.50. I "eagerly" agreed and asked them to close my account at the same time as I definitely wouldn't be needing it anymore.

Source

More on the nonsense that the high fees bear any relation to the costs incurred by the bank here